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Terms Of Use

Terms and Conditions of Use of www.rodoshouse.com

General Provisions

  1. These Terms and Conditions govern the use of the website and services provided by ELPIDA POMORIE EOOD, in connection with the accommodation and dining services offered at the guest house with restaurant Rodos House, accessible at https://rodoshouse.com.

  2. ELPIDA POMORIE EOOD is a limited liability company, registered in the Commercial Register at the Registry Agency of the Ministry of Justice of the Republic of Bulgaria, with registered office and management address: Musala 28A str, Company ID (UIC): BG203223170, email: krastevi07@abv.bg, tel: +359 897 95 51 57.

  3. The website https://rodoshouse.com provides users with information and the ability to make inquiries and reservations for accommodation and restaurant services offered by Rodos House.

  4. By accessing or using the website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not accept them, please do not use the website.

  5. ELPIDA POMORIE EOOD reserves the right to change these Terms and Conditions at any time by publishing an updated version on the website. Continued use of the site after such changes implies your consent.

  6. If your legal rights as a consumer are violated, you may contact the Consumer Protection Commission of the Republic of Bulgaria via their official website: www.kzp.bg.

Website Use and Reservation Process

  1. The website offers general information about the services provided by Rodos House, including available rooms, facilities, restaurant offerings, location, and contact details.

  2. Users can submit inquiries and reservation requests through the provided contact forms or contact the team directly by phone or email.

  3. All data submitted through the website is securely stored and processed solely for the purpose of communication, reservation management, and internal statistics.

  4. Any electronic communication through the website is considered an “electronic statement” under the Electronic Document and Electronic Signature Act (ZEDES).

User Rights and Responsibilities

  1. The user agrees to provide accurate, complete, and current information when submitting inquiries or making reservations through the website.

  2. Users are responsible for verifying all reservation details and informing ELPIDA POMORIE EOOD of any discrepancies or special requirements.

  3. Users may not use the website for any unlawful purposes or in a way that may damage or interfere with the website’s functionality.

Rights and Limitations of ELPIDA POMORIE EOOD

  1. ELPIDA POMORIE EOOD reserves the right to modify, suspend, or terminate access to the website or any part of its services at any time without prior notice.

  2. The company is not responsible for technical interruptions or limitations caused by third-party hosting, internet providers, or force majeure circumstances.

  3. ELPIDA POMORIE EOOD may place promotional content or third-party links on the website but does not bear responsibility for the content or accuracy of external websites.

Payments and Cancellations

  1. All prices, payment conditions, and cancellation policies for accommodation and restaurant services are described on the website or in direct communication with the client.

  2. Reservations may be subject to advance payment or deposit. Cancellation policies vary based on the timing and conditions of the booking, which will be clearly communicated.

Data Protection

  1. ELPIDA EOOD collects, stores, and processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679, the Bulgarian Personal Data Protection Act, and other applicable legal instruments.

  2. Personal data provided via the website will be used solely for reservation processing, communication, and compliance with legal requirements.

  3. By submitting personal data on the website, you consent to ELPIDA POMORIE EOOD contacting you via the provided contact information.

  4. Users may request access, correction, or deletion of their personal data at any time by contacting ELPIDA POMORIE EOOD at krastevi07@abv.bg.

Complaints Procedure

  1. Any written statement of dissatisfaction or feedback regarding the services provided by ELPIDA POMORIE EOOD will be considered a complaint under these Terms and Conditions.

  2. Complaints can be submitted via email to info@rodoshouse.com or in writing to the management address. Responses will be provided within 30 days, depending on the complexity of the case.

  3. If you are not satisfied with the resolution, you may contact the Consumer Protection Commission at www.kzp.bg.

Final Provisions

  1. These Terms and Conditions shall be governed by Bulgarian law. Any disputes that cannot be settled amicably shall be referred to the competent Bulgarian court.

  2. These Terms and Conditions take effect from the date of their latest publication on the website https://rodoshouse.com.

Date of last update: June 26, 2025

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